No Return, No Refund Policy

1. Policy Overview

At LimePrint.com, due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds once an order has been processed, printed, and/or shipped. Please ensure all order details are correct before finalizing your purchase.

2. Exceptions to the Policy

While we maintain a strict no return, no refund policy, we recognize that certain situations may warrant exceptions:

  • Damaged or Defective Items:
    If your order arrives damaged or defective, you must report the issue immediately upon delivery (for shipped orders) or at the time of pickup (for in-store orders). Provide clear photographic or video evidence of the damage or defect. Upon verification, we will process a one-time reprint of the affected items. No refunds will be issued. Claims submitted after this period will not be considered.

3. Fraud Detection Policy

We utilize fraud detection software to evaluate the risk level of each order. If an order is flagged as high risk, we will contact the customer via phone or email for confirmation before proceeding. Failure to respond will result in the order being placed on hold and will not be eligible for a chargeback.

4. Shipping Delays & 'In Transit' Orders

Once an order has been shipped, LimePrint.com is not responsible for delays caused by the shipping carrier. If your package is marked 'In Transit' or 'Pending', please contact the carrier with your tracking number for updates. We cannot issue refunds or accept returns for delayed shipments.

5. Lost, Stolen, or Damaged Packages

  • Shipping Insurance:
    If you purchased insurance at checkout and your package arrives damaged, you must file a claim with the carrier for reimbursement. If no insurance was purchased, LimePrint.com cannot accept responsibility for lost or damaged items. We strongly recommend adding shipping insurance to protect your purchase.

6. In-Store Pickup & Online Orders – Final Sale Policy

We do not accept returns or offer refunds for any purchases made online for in-store pickup or for orders placed directly in-store. Once a purchase is made, it is final and non-refundable.

Damage or Defect Claims at Pickup

If you discover any damage or defects in your order at the time of pickup, inform our staff immediately before leaving the store. Provide a detailed description, along with photographic or physical evidence, at the time of pickup. If approved, we will promptly reprint the affected items. No refunds will be issued. Once an order leaves our store, no claims for damage or defects will be accepted.

7. Customer-Provided Files & Image Sizing Policy

  • Design Responsibility:
    LimePrint.com is not responsible for design errors, misprints, or low-resolution images provided by the customer.
  • Image Proportions:
    If your file is not proportional to the selected size, we will print it at the maximum possible size without distortion. We do not stretch or edit images to fit unless specified by the customer. Refunds will not be issued for orders with incorrect image sizing, formatting, or design mistakes submitted by the customer.

8. Chargeback & Dispute Policy

We take fraudulent disputes seriously. Any unauthorized chargebacks will result in:

  1. Immediate banning from future orders.
  2. Legal action to recover lost funds.
  3. Reporting of the dispute to payment processors, potentially affecting your credit rating.

9. Respect & Store Conduct

We maintain a zero-tolerance policy for inappropriate behavior:

  • Conduct Expectations:
    Foul language, yelling, being disrespectful, or causing a scene in front of other customers may result in order cancellation and account deactivation. We maintain a professional and respectful environment and expect the same from our customers.

10. Refund Processing

If a refund is granted due to an extreme case, it will be at LimePrint.com’s sole discretion, and processed back to the original form of payment within 5-7 business days.

11. Contact Information

For any questions or concerns regarding this policy or your order, please contact us:

  • Email: support@limeprint.com
  • Phone: 4054026525
  • Address: LimePrint.com, [Insert Address], [City], [State], [ZIP Code]

By placing an order with LimePrint.com, you acknowledge and agree to this No Return, No Refund Policy. We appreciate your business and are committed to delivering high-quality custom products that meet your expectations.

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